Labour Management Relations and Organizational Performance A Study of Federal Medical Centers in South-East, Nigeria

Abstract

The study examined the effect of labour-management relations on organizational performance in Federal Medical Centers in South-East Nigeria. Specifically, the study examined the effect of grievance procedure on the functionality of FMC’s Umuahia and Owerri and ascertained the effect of employee participation in decision-making on organizational productivity in Federal Medical Centre Umuahia and Owerri. The total population of the study was 3235, comprising the employees of both FMCs. Findings revealed that grievance procedure has a positive and significant effect on organizational functionality; union participation in decision-making significantly affects the productivity (service delivery) of FMCs. The study concludes that organizations require effective labour relations that ensure an adequate flow of information to all workers, individually or collectively, through their unions or representatives. Above all, the study believes that synergy and collaboration among staff and management is highly required for optimum performance.